Terms Of Service

Welcome to Aussiwear! By accessing or using our website (www.aussiwear.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making any purchase or using our services. If you do not agree with these terms, please refrain from using the website.

1. General Information

2. Acceptance of Terms

By using this website and placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms of Service, including all policies related to payments, shipping, returns, and other operational procedures. These terms will apply to all transactions made on our website.

3. Business Hours and Days

  • Business Days: Monday to Friday
  • Business Hours: 09:00 AM to 06:00 PM (Australian Eastern Standard Time)
  • We are closed on weekends and public holidays.

4. Orders and Payment

  • Accepted Payment Methods: We accept the following payment methods:
    • Visa
    • Mastercard
    • American Express
    • JCB
    • Diners Club
    • Maestro
  • Order Processing Time: Orders are processed within 1-2 business days. Orders placed after 06:00 PM will be processed on the next business day.
  • Order Confirmation: After placing an order, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we have received it.
  • Product Availability: While we aim to ensure that the items listed are available, there may be rare instances when an item is out of stock. In such cases, we will notify you promptly and offer a full refund or an exchange.

5. Shipping and Delivery

  • Shipping to Australia Only: We currently only offer shipping within Australia.
  • Shipping Method: Free Shipping is available for all orders. No additional shipping charges will apply.
  • Processing and Transit Times: Orders are processed within 1-2 business days. The expected delivery time is 6-10 business days, with a total delivery window of 7-12 business days.
  • Order Cut-off Time: The order cut-off time for same-day processing is 06:00 PM. Orders placed after this time will be processed on the following business day.

6. Returns and Refunds

  • Return Policy: We accept returns on unworn, unwashed, and undamaged items within 30 days of receiving your order.
    • If the wrong item or size is ordered by the customer, the return shipping cost is the responsibility of the customer.
    • If the return is due to a defective or incorrect item from us, we will cover the return shipping cost.
  • Return Processing Time: Once we receive your return, the refund or exchange will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase.
  • Refunds: Refunds are processed to the original payment method. Please note that processing times may vary depending on the payment provider.

7. Limitations of Liability

  • Aussiwear is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
  • Shipping Delays: We are not responsible for delays caused by third-party carriers or unforeseen events outside of our control (e.g., natural disasters, strikes, etc.).

8. Intellectual Property

All content on this website, including text, images, logos, trademarks, and designs, are the property of Aussiwear and are protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from this website without our written permission.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Amendments to Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated date at the top. By continuing to use our site after any changes are made, you agree to the updated terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these terms will be resolved in the courts located in Sydney, New South Wales.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

  • Email: support@aussiwear.com
  • Phone: +61 489 997 681
  • Address: 341 Elizabeth St, Melbourne VIC 3000, Australia